직무요구-자원 모델을 활용한 플랫폼 노동자의 일-여가갈등과 심리적웰빙에 관한 연구: 주문형 음식 배달원을 중심으로
A Study on Work-Leisure Conflict and Psychological Well-Being of Platform Workers Using Job Demands-Resources Model: Focusing on On-Demand Food Couriers
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- 2022 등록KCI API에는 발행일 항목이 없어 원문 등록일을 쓰고 있습니다. 실측으로 발행보다 최대 6년 늦습니다 — 재수집하면 발행연월로 바뀝니다.
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- 경희대학교
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개념
키워드
플랫폼 노동자, 주문형 음식 배달원, 직무요구-자원 모델, 일-여가갈등, 심리적웰빙, Platform Worker, On-Demand Food Courier, JD-R Model, Work-Leisure Conflict, Psychological Well-Being
초록
The number of platform workers has increased rapidly due to the prolonged COVID-19 pandemic and the substantial growth of the platform industry. However, on-demand food couriers, who represent platform workers, particularly often experience a poor working environment. This study examined the relationships between their job demands, job resources, work-leisure conflict, and psychological well-being to improve their job environment and quality of life. Using a self-administered questionnaire, a total of 220 responses were collected among on-demand food couriers. According to the factor analysis, the sub-factors were derived for job demands (time pressure, professional isolation) and job resources (emotional support, informational support, customer value co-creation behavior) of on-demand food couriers. The results from the regression analyses indicated that job demands (time pressure, professional isolation) increased work-leisure conflict. And time pressure exacerbated psychological well-being, whereas professional isolation enhanced it. Emotional support and customer value co-creation behavior moderated the relationship between time pressure and work-leisure conflict, as well as th