호텔 종사원의 AI 리터러시가 경영성과에 미치는 영향 - 직무열의의 매개효과를 중심으로 -
The Impact of Hotel Employees’ AI Literacy on Management Performance - Focusing on the Mediating Effect of Work Engagement -
- 발행
- 2026 등록KCI API에는 발행일 항목이 없어 원문 등록일을 쓰고 있습니다. 실측으로 발행보다 최대 6년 늦습니다 — 재수집하면 발행연월로 바뀝니다.
- 소속·발행
- 경희대학교
- 출처
- 국내 KCI
- DOI
- 10.22509/kfsa.2026.22.3.019
- 원문
- 원문 보기 ↗
개념
키워드
AI Literacy, Work Engagement, Management Performance, Financial Performance, Non-financial Performance, Hotel Employees, AI Literacy, Work Engagement, Management Performance, Financial Performance, Non-financial Performance, Hotel Employees
초록
This study examined the effect of hotel employees’ AI literacy on management performance, focusing on the mediating role of work engagement. As AI becomes increasingly embedded in hotel operations, employees’ ability to understand, evaluate, and utilize AI is expected to influence organizational outcomes. This study investigated whether AI literacy affects both financial and non-financial performance and whether work engagement mediates these relationships. In particular, this study extends prior AI-related research in hospitality by focusing on employees’ AI capabilities rather than customer acceptance or technology adoption.
 It also contributes to the literature by examining the structural relationships among AI literacy, work engagement, and management performance in the hotel industry.
 Data were collected from 309 employees working at five-star hotels in Seoul and analyzed using confirmatory factor analysis and structural equation modeling with SPSS 29.0 and AMOS 29.0.
 The results showed that AI literacy had a significant positive effect on work engagement. AI literacy also had significant positive direct effects on both financial and non-financial performance